Shipping policy
Last updated: July 21, 2026
At New Star Plus, we aim to deliver your orders safely and on time. We currently provide shipping services within India.
1. Shipping Locations
We currently ship orders to addresses located within India.
2. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
Orders are generally processed within [1–3 business days]. Processing times may vary during sales, holidays, or periods of high order volume.
3. Delivery Time
After your order has been shipped, delivery generally takes approximately [3–7 business days], depending on your location and the courier service.
Delivery times are estimates and may be affected by factors outside our control, such as weather conditions, public holidays, courier delays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected orders or during promotional periods. Any applicable shipping offer will be clearly mentioned on our website.
5. Order Tracking
Once your order has been shipped, we may provide tracking information through the contact details provided by you at checkout, where tracking is available.
6. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete shipping address and contact number.
New Star Plus is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
7. Delayed or Lost Orders
If your order is delayed or appears to be lost during transit, please contact us using the details below. We will work with the relevant shipping or courier service to assist you.
8. Damaged Packages
If you receive a package that appears damaged, please contact us as soon as possible and provide photographs or other relevant information so that we can assist you.
9. Contact Us
Business Name: New Star Plus
Email: newstarplussurat@gmail.com
Phone: +91 9727581561
Address: Yamuna Bag, Opposite to Sangita Steel, Main Road, Surat, Gujarat, India